Customer Service

Lost Password?

If you have misplaced or forgotten your password, just enter your advert ID number, username or email address into our password retrieval tool to have a new one sent to you.

Free Advertising Policy:

Free means free: free of charge, but also free of support. Free adverts are provided on a self-service basis only, supported by a set of automated tools that enable you to submit, edit, delete, and retrieve password reminders without the assistance of Silicon Ink staff. Please do not contact us seeking customer service assistance for free adverts. We do not post, edit or delete free adverts manually.

How to contact us:

Europe Santa Monica Airlines Ltd. Please note: We do not accept free adverts by postal mail. Free adverts may only be submitted through our online advert submission system. Inglewood House, Alloa, FK10 2HU, Great Britain     Telephone: +44 (0)870 626 0641 Fax: +44 (0)870 626 0642 Email: Click to email us

North America Santa Monica Airlines, Inc. Please note: We do not accept free adverts by postal mail. Free adverts may only be submitted through our online advert submission system. 3511 Silverside Road, Suite 105, Wilmington, DE 19810, USA   Toll free: +1 (800) 828 0656 (US & Canada) Telephone: +1 (302) 342 8858 Fax: +1 (302) 342 8859 Email: Click to email us

Payment Information:

Silicon Ink Feature Advertisements can be paid for with most major credit cards and some direct debit cards. Advertisements can be paid for in Euro, Sterling, US Dollars, New Zealand Dollars, Canadian Dollars, Australian Dollars or South African Rand.

Advertising Period:

Our standard advertising period is six months, after which time adverts are automatically expired if the option to renew is not exercised.

Advert Renewals

All adverts can be renewed prior to expiry after six months. A notification email is sent to the email address listed with the advert, seven days prior to the expiry date. During this last week, both feature and free advertisements can be renewed by logging into the Ad Manager, and clicking the renew button next to the expiring advert. Basic ads are renewed free of charge, and feature advertisements are renewed at the prevailing rate for online advert submissions.